Terms and Conditions of use for Parking Facilities
Flight Shuttle Services (FSS) (the company)
Servants / Agents: Toad Park & Ride, DMD Park & Ride, Jet Set Parking.
Members of the public use the car park entirely at their own risk in respect of their persons and/or property.
Without Prejudice to the generality of the foregoing, you use this car park on condition that:
1). FSS, its servants or agents, will not be liable for any loss of or damage to any vehicle or its contents or any property whatsoever other than that which is attributable to wilful misconduct on its or its servants or agents part.
2). FSS, its servants or agents, are permitted at any time and in its/their absolute discretion to move any vehicle or other property and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to wilful misconduct on its part.
3). FSS, its servants or agents reserve the right for it or its agents or the relevant Police Authority to move or remove any vehicle to safeguard any person or property against injury or damage or in the event of an actual or perceived threat to security and to remove vehicles which are, or appear to be, stolen or abandoned.
4). You will ensure that your vehicle is:
(i) Parked only in areas designated for that purpose i.e. drop off area;
(ii) Not parked in such a manner as to cause an obstruction to other users.
5). FSS, its servants or agents and its servants and agents reserve the right to refuse admittance to the car park.
6). FSS, its servants or agents reserve the right if prevented from supplying the car parking for any reason to cancel the contract or provide a suitable alternative parking location at no extra charge.
FSS, its servants or agents will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required FSS, its servants or agents will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur as a result.
7). FSS, its servants or agents are only supplying you with car parking under the contract and will not be responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to Terminals, airport procedures (including but not limited to checking -in and security) and any subsequent flight/travel arrangements. The transfer times quoted on the website and via the call centre are taken from independent Route Planning providers. We advise you allow at least 45 minutes from car park arrival to check-in.
8). Although FSS, its servants or agents attempts to provide our customers with a satisfactory service should you have any complaints please email us at:
9). FSS, its servants or agents reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service.
10). The laws of England and Wales govern the Contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales.
a.1 Bookings are confirmed by the methods of validation outlined in sections a.1.to a.1.3.
a.1.1 Bookings made on the website are validated by a return email which must be printed and made available at the time of parking.
a.1.2 Bookings taken by telephone are confirmed by the telephone operator.
a.1.3 Bookings made by post are confirmed when confirmation is sent by the company if requested. (Requests for confirmation are indicated by including a Stamped Addressed Envelope with the booking).
a.1.4 If a booking is made in part (i.e. all the required information for the booking is not supplied) then the booking will be confirmed subject to receiving the missing information before the date of arrival.
a.2 All prices include VAT at 20% of the parking costs.
a.3 Bookings made are charged inclusively of each day and each part day that the vehicle is in the car park. (The parking period commences at 00:00 on the first day of parking and finishes at 23:59 on the last day of parking).
a.4 All bookings are subject to a minimum cost of the equivalent of 5 days parking unless otherwise agreed by the company.
a.5 Customers turning up on the day without booking may be refused parking if the car park is full or for any other reason at the companies discretion.
b. Cancellations and Alterations
b.1 Cancellations must be made at least 24 hours before the commencement of the booked parking period.
b.2 Any cancellations made within this time may be subject to a cancellation charge.
b.3. Amendments to bookings must be made subject to all the conditions in section b.3
b.3.1 Amendments to the type of car and registration must be made 24 hours before arrival into the car park otherwise entrance into the car park may be denied. An Extra charge may be made if the office has not been informed.
b.3.2. Amendments to the times and date of arrival must be made 24 hours before the arrival into the car park.
b.3.3. Amendments to the times and date of return should be made before arrival. If this is not possible then they must be amended at the time of paying at the latest.
c. Prices and Payments
c.1 All monies must be paid at the time of leaving the vehicle at the car park.
c.2 The Price will be the price quoted either by email, phone or letter and must be paid in Sterling. (The quoted price includes VAT).
c.3 Any changes to the booking on the day may affect the total cost of the booking.
c.4 Payment may be either by cash, debit card or credit card. Cheques are no longer accepted. Credit cards are subject to a £1 service charge.
c.5.1 Vehicles that are picked up after the agreed collection time are subject to charges at the daily rate (without any discount).
c.5.2 Any vehicles that are not collected within 28 days of the agreed collection date will be disposed of and the proceeds used to settle any unpaid charges.
c.6.3 All monies outstanding due to delays or changes in return date must be paid in full before the vehicle is released.
c.7 No monies will be refunded in the event of an early return.
c.8 Trailers, large vans and similar motor vehicles are subject to a surcharge which may or may not be quoted in the booking price.
c.9 Surcharges enforced by Manchester Airport Authority for the use of roadways at Manchester Airport will be included in the total (quoted) price.
d. Arrival at the Car Park
d.1 Customers will be required to stop at the barrier on entrance and exit of the car park for security before proceeding to the holding area.
d.2 Vehicles may be photographed or videoed in the interest of security.
d.3 There is a 10 mph speed limit that must be adhered to at all times.
d.4 Vehicles must be left in a roadworthy condition at the beginning of the stay.
d.5 Vehicles must not contain any dangerous or illegal substances.
d.6 The customer shall inform the company of any modification to the vehicle that might affect normal handling or operation (including any extra alarms or immobilisers other than those that are factory fitted).
d.7 Vehicles shall not be towed into the car park without prior consent of the company.
d.8 If a vehicle enters the car park that is damaged then it must be reported to the person in reception at the time of paying.
d.9 The company shall not be responsible for any other keys other than the keys that start the car. The reception will only take the necessary key(s).
e. Returning to the Car Park
e.1 Customers are required to telephone the car park office on 0161 498 0848 after they have collected their luggage and cleared all the Customs and Security areas. Customers will be given verbal instructions as to which bus stand to catch the shuttle bus to the car park.
e.2 Customers vehicles will be moved to the collection area on the day of return journey. The vehicles will be placed in time order based on the information taken from the customer original booking.
e.3 Passengers vehicles will be started and will be running with luggage compartments open (weather permitting) ready for departure. This is to assist the returning passengers of the following: Warm or defrost vehicle during cold spells. Vent the vehicles during summer or hot spells. This is an extra service provided and is subject to availability of staff.
e.4 Vehicles are deemed to have been returned to passenger once they have returned to the car park and disembarked from the bus.
f. Transport to and from the Terminals
f.1 The buses will take passengers to the airport terminals. It is essential for the driver to know which terminal(s) are required before commencing the journey. This is the responsibility of the passengers.
f.2 The buses will depart every 30 minutes on the hour (approx) in the winter season (November to March) and every 20 minutes on the hour (approx) in the summer season. Extra Busses will be used at busy times but at the discretion of the company.
f.3 It is in the customer's interest to be at the car park at least 5 minutes before departure of the bus to allow time for checking in at reception.
f.4 The company cannot be held responsible for delays caused by traffic congestion, vehicle breakdown or other causes beyond our control resulting in losses that might be suffered.
f.5 Animals cannot be taken on the bus without prior consent.
f.6 Anyone who is deemed unfit to travel on the coaches will be prevented from boarding at the driver's authority.
f.7 Any items left in vehicles will be transported to the terminals at a cost advertised in the office. Customers will not be allowed to return to the car park in the coaches to pick up left items.
f.8 On the Buses, the luggage must either be kept with the owner or in the Bus's luggage storage area. No cases are to be placed in the isle of the coach.
f.9 Driver's may ask the owners of heavy cases to load and unload them themselves if they are deemed to be of an unsafe lifting weight.
f.10 Buses returning passengers to the car park will run on demand. i.e. after the customer has collected their entire luggage and cleared the customs and security areas they must telephone for instructions as to where to stand and meet the bus.
g. Company Liability
g.1 The Company accepts liability for death or personal injury caused by negligence on the part of the company or its employees.
g.2 The company accepts liability for damage to the paintwork or bodywork of the vehicle if proved to be caused by the Company. The customer authorises the company to carry out repairs to the vehicle where the company believes damage has been caused during the parking period.
g.3 The car park is open to the public and whilst every effort is made to remove unauthorised parsons from the premises, the company cannot guarantee the security of the vehicle, contents or other personal belongings.
g.4 The company does not accept liability for damage to vehicles or belongings caused by acts of nature from the car park's open-air surface operations other than damage caused by the company's negligence.
g.5 The company does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its care.
h. Car Storage
h.1 Cars are parked by customers in the holding area and then valet parked by staff members in the car park until the date of return.
h.2 Keys are required to be left with the company until the customer returns.
h.3 If at the end of the parking period the vehicle will not start (because it is believed the battery is insufficiently charged) then staff will make one attempt to start the vehicle in a recognised way. (Recognised methods are by using a donor battery and following the manufacturer's flat battery starting instructions).
h.4 At the end of the stay the cars are moved to the return bay.
h.5 Only the persons who have booked in the motor vehicle may collect the car on return unless otherwise agreed by the company. In this instance the company will ask for written confirmation for another party to collect the car. This is entirely at the risk of the customer who booked the car in and the company accepts no responsibility for the consequences that arise.
h.6 In the event of an early return the company cannot guarantee that the car will be ready without a minimum of 6 hours notification before the time of return; however the company will endeavour to make the car available as soon as possible once notification has been received.
h.7 Any significant delay will also mean that the vehicle is not necessarily ready for collection on return from the car park. This may be up to a maximum time of 6 hours.
j.1 All complaints in the nature of damage to the vehicles must be reported before leaving the premises. The company cannot be held responsible for any damages that are reported once the vehicle has left the car park.
j.2 Remedies for complaints may not be available at the time of return. In this case contact details will be taken and passed to the manager. If damage is as a result of company negligence then the customer will be reimbursed for any costs incurred.