and Conditions of Parking
1.1 Booking are confirmed by the methods of validation outlined in sections 1.1.1 to 1.1.3.
1.1.1 Bookings made on the website are validated by a return email which must be printed and made available at the time of parking.
1.1.2 Bookings taken by telephone are confirmed by the telephone operator.
1.1.3 Bookings made by post are confirmed when confirmation is sent by the company if requested. (Requests for confirmation are indicated by including a Stamped Addressed Envelope with the booking).
1.1.4 If a booking is made in part (ie all the required information for the booking is not supplied) then the booking will be confirmed subject to receiving the missing information before the date of arrival.
1.2 All prices include VAT at 20% of the parking costs.
1.3 Bookings made are charged inclusively of each day and each part day that the vehicle is in the carpark. (The parking period commences at 00:00 on the first day of parking and finishes at 23:59 on the last day of parking).
1.4 All bookings are subject to a minimum cost of the equivalent of 5 days parking unless otherwise agreed by the company.
1.5 Customers turning up on the day without booking may be refused parking if the car park is full or for any other reason at the companies discretion.
2. Cancellations and Alterations
2.1 Cancellations must be made at least 24 hours before the commencement of the booked parking period.
2.2 Any cancellations made within this time may be subject to a cancellation charge.
2.3. Amendments to bookings must be made subject to all the conditions in section 2.3
2.3.1 Amendments to the type of car and registration must be made 24 hours before arrival into the carpark otherwise entrance into the carpark may be denied.
2.3.2. Amendments to the times and date of arrival must be made 24 hours before the arrival into the carpark.
2.3.3. Amendments to the times and date of return should be made before arrival. If this is not possible then they must be amended at the time of paying at the latest.
3. Prices and Payments
3.1 All monies must be paid at the time of leaving the vehicle at the car park.
3.2 The Price will be the price quoted either by email, phone or letter and must be paid in Sterling. (The quoted price includes VAT).
3.3 Any changes to the booking on the day may affect the total cost of the booking.
3.4 Payment may be either by cash, debit card or credit card. Cheques are no longer accepted. Credit cards are subject to a £1 service charge.
3.5.1 Vehicles that are picked up after the agreed collection time are subject to charges at the daily rate (without any discount).
3.5.2 Any vehicles that are not collected within 28 days of the agreed collection date will be disposed of and the proceeds used to settle any unpaid charges.
3.6.3 All monies outstanding due to delays or changes in return date must be paid in full before the vehicle is released.
3.7 No monies will be refunded in the event of an early return.
3.8 Trailers, large vans and similar motor vehicles are subject to a surcharge which may or may not be quoted in the booking price.
3.9 Surcharges enforced by Manchester Airport Authority for the use of roadways at Manchester Airport will be included in the total (quoted) price.
4. Arrival at the Car Park
4.1 Customers will be required to stop at the barrier on entrance and exit of the carpark for security before proceeding to the holding area.
4.2 Vehicles may be photographed or videod in the interest of security.
4.3 There is a 15 mph speed limit that must be adhered to at all times.
4.4 Vehicles must be left in a roadworthy condition at the beginning of the stay.
4.5 Vehicles must not contain anydangerous or illegal substances.
4.6 The customer shall inform the company of any modificationto the vehicle that might affectnormal handling or operation (including any extra alarms or immobilisers other than those that are factory fitted).
4.7 Vehicles shall not be towed into the carpark without prior consent of the company.
4.8 If a vehicle enters the carpark that is damaged then it must be reported to the person in reception at the time of paying.
4.9 The company shall not be responsible for any other keys other than the keys that starts the car. It is advised to hand in only the necessary key(s).
5. Transport to the Terminals
5.1 The busses will take passengers to the airport terminals. It is essential for the driver to know which terminal(s) are required before commencing the journey. This is the responsibility of the pasenger.
5.2 The busses will depart every 30 minutes on the hour (approx) in the winter season (November to March) and every 20 minutes on the hour (approx) in the summer season.
5.3 It is in the customer's interest to be at the carpark at least 5 minutes before departure of the bus to allow time for checking in at reception.
5.4 The company cannot be held responsible for delays caused by traffic congestion, vehicle breakdown or other causes beyond our control resulting in losses that might be suffered.
5.5 Animals cannot be taken on the coach without prior consent.
5.6 Anyone who is deemed unfit to travel on the coaches will be prevented from boarding at the driver's authority.
5.7 Any items left in vehicles will be transported to the terminals at a cost advertised in the office. Customers will not be allowed to return to the carpark in the coaches to pick up left items.
5.8 on the coaches the luggage must either be kept with the owner or in the coach's luggage storage area. No cases are to be placed inside the coach.
5.9 Driver may ask the owners of heavy cases to load and unload them themselves if they are deemed to be of an unsafe lifting weight.
6. Company Liability
6.1 The company accepts liability for death or personal injury caused by negligence on the part of the company or its employees.
6.2 The company accepts liability for damage to the paintwork or bodywork of the vehicle if proved to be caused by the Company. The customer authorises the company to carry our repairs to the vehicle where the company believes damage has been caused during the parking period.
6.3 The carpark is open to the public and whilst every effory is made to remove unauthorised parsons from the premises, the company cannot guarentee the security of the vehicle, contents or other personal belongings.
6.4 The company does not accept liability for damage to vehicles or belongings caused by acts of nature from the car park's open-air surface operations other than damage caused by the company's negligence.
The company does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its care.
7. Car Storage
7.1 Cars are parked by customers in the holding area and then valet parked by staff members in the car park until the date of return.
7.2 Keys are required to be left with the company until the customer returns.
7.3 If at the end of the parking period the vehicle will not start (because it is belived the battery is insufficently charged) then staff will make one attempt to start the vehicle in a recognised way. (Recognised methods are by using a donor battery and following the manufacturer's flat battery starting instructions).
7.4 At the end of the staythe cars are moved to the return bay and must be claimed by proof of receipt given at the time of payment.
7.5 Only the persons who have booked in the motor vehicle may collect the car on return unless otherwise agreed by the company. In this instance the company will ask for written confirmation for another party to collect the car. This is entirely at the risk of the customer who booked the car in and the company accepts no responsibility for the consequences that arise.
7.6 In the event of an early return the company cannot guarentee that the car will be ready without a minimum of 6 hours notification before the time of return; however the company will endeavour to make the car available as soon as possible once notification has been received.
7.7 Any significant delay will also mean that the vehicle is not necessarily ready for collection on return from the car park. This may be up to a maximum time of 6 hours.
8.1 This procedure does not restrict the customer's right to pursue remedies through the courts
8.2 All complaints in the nature of damage to the vehicles must be reported before leaving the premises. The company cannot be held responsible for any damages that are reported once the vehicle has left the carpark.
8.3 Remedies for complaints may not be available at the time of return. In this case contact details will be taken and passed to the manager. If damage is as a result of company negligence then the customer will be reimbursed for any costs incurred.